Frequently Asked Questions
Returns
How do I return my online order by courier?
We will gladly accept merchandise returns within 30 days of delivery, provided the item is in new/salable condition, unworn, and unaltered with the original tags still attached. Please indicate the reason for your return on the return form, include this form in the return package, and record the return label tracking number for your records.
What if I didn’t get a label in my package?
Please contact us HERE and we will be happy to send you one!
Will my refund include courier charges?
If you choose to use the label included in your package, a charge of $6 will be deducted from your refund amount.
How long will it take for my return to be processed?
Please allow up to 14 days once we receive the item for your funds to be reflected on your account.
Do you offer exchanges?
Please return the item you wish to exchange and place a new order for the replacement item. We will be happy to honor the original price you paid.
Final Sale Items
Merchandise indicated as "Final Sale" cannot be returned. If a return is made on a final sale item, the refund will not be processed.
Orders
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order has been placed, it cannot be modified or canceled. However, you may return the order after it has been delivered by following our return process.
Why didn’t I receive an order confirmation email?
Please check your spam or junk email folder. If you still cannot locate the confirmation email, contact our customer service team HERE.
Can I place an order over the phone?
Yes, we are happy to assist you with placing an order over the phone. Please contact our customer service team during business hours.
What payment methods do you accept?
We accept major credit cards, PayPal, and other forms of electronic payment as listed at checkout.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.
Can I use multiple promo codes on a single order?
No, only one promo code may be applied per order.
FAQs
What delivery options are available?
We offer standard and express shipping options. The availability of these options may vary depending on your location and order size.
How long does delivery take?
Delivery times depend on the shipping method chosen at checkout. Standard shipping typically takes 5–7 business days, while express shipping usually takes 2–3 business days.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times for international orders vary based on your location.
How can I track my delivery?
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your delivery on our carrier’s website or through your account on our website.
What should I do if my package hasn’t arrived?
If your package hasn’t arrived within the estimated delivery time, please contact our customer service team for assistance. We’ll help you locate your package or provide further options.
For any questions or concerns regarding these terms, please contact us at:
Email: [email protected]
Phone: +1 123123123
Contact
Business details
Name: Elite Leather Goods
5900 Balcones Drive,
Austin, TX 78731,
United States
Customer Service Contact
Mail at: [email protected]
Call at: +1 307-218-5783
